We're here to help! Find answers below or reach out directly.
Tap the Settings icon in-game, then select "Restore Purchases." Make sure you're logged into the same Apple ID you used to make the original purchase.
Enable iCloud in your device settings and make sure you're signed into Game Center. Your progress is tied to your Apple ID. If you still experience issues, contact us and we'll investigate.
Try closing and reopening the app. If the issue persists, restart your device and check for app updates in the App Store. Make sure your iOS is up to date.
Please wait a few minutes and restart the app. If items still don't appear, contact Apple Support to verify the transaction, then reach out to us with your order ID.
Your pets continue earning coins while the app is closed, up to a maximum offline limit. The higher level your pets, the more they earn per hour. Open the game to collect your offline earnings!
Email us at official@idlepetmaster.com with the subject "Data Deletion Request." We'll process your request within 30 days.